About 2-1-1

You are not alone. Every day thousands of people across the U.S. and Canada turn to 2-1-1 for information and support—whether financial, domestic, health or disaster-related. 2-1-1 is a free, confidential referral and information service that connects people from all communities and of all ages to a specialist who will help you find local health and human services, 24 hours a day, seven days a week.

About 2-1-1

2-1-1 is available throughout the U.S. and in many parts of Canada* by phone, text, and web. A toll-free call to 2-1-1 connects you to a community resource specialist in your area who can help you find services and resources that are available to you locally and provide critical services that can improve—and save—lives. You’ll find information about:

  • supplemental food and nutrition programs
  • shelter and housing options and utilities assistance
  • emergency information and disaster relief
  • employment and education opportunities
  • services for veterans
  • health care, vaccination and health epidemic information
  • addiction prevention and rehabilitation programs
  • reentry help for ex-offenders
  • support groups for individuals with mental illnesses or special needs
  • a safe, confidential path out of physical and/or emotional domestic abuse

2-1-1 is committed to being the first, most essential resource to anyone who needs help.

2017 2-1-1 Impact

In 2017, 2-1-1s across the U.S. answered over 13.4 million calls and almost 1 million texts, web chats, and emails

Referrals were most often made for housing or utilities assistance; physical or mental health services; assistance finding and obtaining employment; and services to address and prevent homelessness.

As of 2017, 2-1-1 is available to 94% of the U.S. population

To access information about 2-1-1 in Canada, please visit www.211.ca

United Way and 2-1-1

United Way is committed to the vital service 2-1-1s provide to their communities every day. In fact, the United Way of Greater Atlanta was the first organization to make information and referral services accessible using the 2-1-1 dialing code in 1997. In 2000, United Ways and other non-profit organizations operating helplines successfully lobbied the FCC to make 2-1-1 a dedicated number for people in need of local information and resources. Today, United Ways operate or provide funding for over 70% of 2-1-1 centers. United Way fights for the health, education, and financial stability of every person in every community, leveraging and promoting 2-1-1 as a critical partner in its work.