211 recognizes the importance of protecting information we may collect from users of our services. Our policy is to use the information we acquire from users for internal purposes only, and we maintain appropriate security measures to keep this information private.
Users of 211 services often disclose sensitive and confidential information during conversations with 211 specialists. If users choose to give personal information via the internet or other means, it is our intent to let them know how we will use such information.
If users indicate that they do not wish to have their personal information used as a basis for further contact, we will respect those wishes. We do track and use for analysis purposes information about how users contact or access 211. Data is only accessed in aggregate and is kept confidential.
211 takes precautions to keep the user information disclosed to us secure, and such information will not be disclosed to third parties for commercial purposes. To prevent unauthorized access, maintain data accuracy, and to ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect.