Are you a social service provider or business that provides free or sliding-scale services?
211 handles over 12 million requests for help by phone, text, and chat and supports another 13 million online database searches every year. We support clients by providing up-to-date, comprehensive information about the services and resources available in their community. In fact, collectively 211 manages 950,000 resource records about programs and services. We connect with service providers at community events, through partners and coalitions, and conduct old-fashioned research to make sure we have as much information as possible for our clients.
My day as a resource specialist is unpredictable and exceptional. I get to research new agencies that offer invaluable programs and introduce them to 211, the 24/7 hotline. I do that so more than 1 million people in the Houston area can find out about the programs, too.
I work for the 211 Texas/United Way HELPLINE, and we’re the ones that connect people with the community resources they most need. To ensure I have the “when, what and how” on programs, I spend hours -- sometimes days! – talking with agency representatives to ensure that 211 has what we need to provide useful assistance.
Before I seal the deal, I ask myself a few key questions: “Will this service help bridge a service gap?,” “Would I use these services myself?,” and “Is there enough detail to support the help seeker?” If the answer is “YES!” then I’ve done my job.
-Aleesha Washington, United Way of Greater Houston
Have a service to suggest, or want to access 211 resource data for your clients?
To connect with your local 211 about the services you offer or accessing resource data, simply search your zip code or city and state in the search bar above and visit their website for contact information and instructions.
Interested in national partnership opportunities?
Need help? Dial 211 or search for more information about your local 211 in the search bar above.
211 conversations are confidential, can be made anonymously, and callers can request translations services for 180 languages. 211 is available to anyone regardless of race, color, religion, language, sex (including pregnancy and gender identity), national origin, immigration status, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other factor.